CUSTOMER SERVICE POLICY
Authentic Wisdom prides itself on providing a very quick service turn around. We try to process and pack your order within 5 business days dependant on when your order is placed and volume of orders. If any unforseen circumstances occur, you will be notified directly or a general notice will appear on our home page.
If an item from your order is out of stock or on back order, you will be notified by email and advised estimated time of delivery and any other relevant information. If you do not wish to wait for your item to come back into stock, you will be given the opportunity for a refund or exchange.
In addition please contact us if you can not find what you are looking for, there is always a real person that can answer your queries either via email (info@authenticwisdom.com.au).
DELIVERY INFORMATION
Authentic Wisdom uses Australia Post for parcel delivery and therefore we rely on their processes, and delivery times to your chosen destination once the parcel has left our warehouse. We cannot give any guarantees on Australia Post’s behalf. Australia Post will deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays, and requires a signature on delivery. In the checkout you can nominate for your parcel to be left with out a signature if no one is home. Authentic Wisdom takes no liability of your parcel if this option is used.
We cannot offer international delivery at this time. Please check back in future, as this may change going forward.
SECURE SHOPPING
Authentic Wisdom uses encryption software to make shopping on the site as secure as it can be. To find out more about our website security, click here.
PRICING
All prices are listed in Australian dollars and are subject to change without notice. All charges will be processed in Australian dollars. All orders are subject to confirmation of price and availability.
Every effort has been made to keep information on this website as current as possible, but if prices and availability change, Authentic Wisdom cannot accept responsibility.
STOCK AVAILABILITY
Once you have confirmed your order and we have received it, we will only contact you if an item is out of stock or on back order (and given estimated time frames on when item will be back in stock).
CANCELLATIONS
If you wish to cancel your order, please contact us via email (info@authenticwisdom.com.au). As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.
DISCLAIMER
We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this web site.
This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.
Whilst we have no reason to believe that any information contained on this web site is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this web site updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this web site.
Responsibility for the content of advertisements appearing on this web site (including hyperlinks to advertisers’ own web sites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representation made in connection with this advertisement.
